Terms & Conditions
We are able to accept returns on items that are available for ‘immediate despatch’ within our on-line shop. These items can be returned within 14 days of delivery providing they are unworn with all labels intact and in the original packaging. All returns will be subject to a 5% restocking fee
You must notify us of your intention to return the item within 48 hours of delivery.
Once we have received the returned item and are satisfied with its condition, we will refund the cost of the item to your credit card excluding the postage costs.
Please note that you as the purchaser are responsible for the piece whilst in transit until it is returned to Rachel Black Millinery. We therefore advise that a ‘signed for’ service is used.
We are unable to offer a refund on items ‘made on request’ within our on-line shop, that have been customised or are a bespoke order.
Please note that it is your responsibility to ensure that you have supplied the correct head size measurement when ordering. Details of how to measure your head can be found on our FAQ'S
In the unlikely event that a piece is found faulty we’ll cover all the costs involved in returning it.
We are able to exchange items that are available for ‘immediate despatch’ within our on-line shop. These items can be exchanged within 14 days of delivery providing it has been unworn with all labels intact and in its original packaging. You must notify us of your intention to exchange your item within 48 hours of delivery.
We are unable to offer an exchange on items ‘made on request’ within our on-line shop, that have been customised or are a bespoke order.
Additional postage fees incurred as a result of exchanging will be the responsibility of the purchaser.
Trade Descriptions Act
All products are individually hand-made and whilst we make every effort to maintain consistency in size, form and colour some small variations may occur. We pride ourselves on maintaining the highest possible standard of work and finish.
All payments are made via credit or debit card, cheque or cash. Should you wish to make alternative arrangements please contact us.
Payment in full required on items purchased on-line prior to despatch.
A 50% deposit is required prior to commencement on all bespoke orders with the remainder payable on collection.
All prices are made in GB £ sterling and are subject to change without notification.
Please note that as the purchaser you are responsible for all Customs fee and duties.
Items sent within the United Kingdom are sent using Royal Mail Special Delivery. Allow 2-4 days for delivery.
Please Contact Us for postage prices and delivery times if you are ordering from outside the UK.
All services will require a signature.
Should you require an alternative postage method please Contact Us to discuss your requirements further.
Please note that we are not responsible for any delays in delivery incurred due to adverse weather conditions, industrial action or circumstances beyond our control once the item is with the delivery providers. In the event that such situation should occur prior to postage that we are aware of, we will contact you the purchaser to make alternative arrangements and so you are not delayed.
All designs and design rights are the sole property of Rachel Howard, the designer.
Rachel Black Millinery is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties.
Rachel Black Millinery is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with the UK’s Data Protection Act 1998.